Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
What are your shipping rates and delivery times?
We offer standard shipping across Canada. Delivery times typically range from 3 to 7 business days depending on your location. Shipping costs are calculated at checkout based on the weight and dimensions of your order.
Can I return or exchange items if they don't fit my space?
Yes, we accept returns on most items within 30 days of purchase, provided they are in their original condition and packaging. Please note that certain items, such as custom orders or final sale products, are not eligible for return.
Do you offer a 'Buy Online, Pick Up In-Store' option?
Absolutely! You can select the 'Pick Up In-Store' option at checkout. Once your order is ready, you will receive an email notification, and you can collect your items at your preferred Bouclair location for free.
How can I track the status of my home decor order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer alternative payment options such as PayPal and Bouclair gift cards.
Are the colors shown on the website accurate to the physical products?
We strive to display our products as accurately as possible. However, due to differences in monitor calibrations and lighting, slight color variations may occur between the online image and the actual product.